Contact us

Many of the queries we receive can be resolved with the answers below. Please, only contact us if your question is not answered in this section or in the frequently asked questions section.

Do I have to bring the tickets printed?

If when trying to make a purchase on Clubtickets your purchase is not completed, this can be due to various reasons:

  • You are trying to pay with an AMEX credit card and we do not accept this payment method: Try another payment method.


  • Your card does not have the 3DS/ PSD2/ SCA security system: Our card payment system only supports cards that have passed the 3DSecure Payments, which translates into a double authentication (from the bank app, SMS, etc.) by the customer. If your card does not work with 3DS/ PSD2/ SCA, try another one or use PayPal.


  • The code Error 190, 184, 118 appears: In the following link, you will find the specific reason for each error.

    https://www.clubtickets.com/error-payment-checkout

    If your card still does not process the payment, try another one or use PayPal.


  • I want to buy at a physical point of sale in Ibiza: We have official sales points at the following locations:

    - PLAYA D’EN BOSSA: Reception of JET Apartments, Vibra Mare Nostrum, Vibra Algarb.
    - SAN ANTONIO: Reception of any hotel from the Vibra Hotels chain

I want to cancel or change the date of my tickets

We cannot change the date of your tickets but you can cancel them and buy them again for the correct date or simply cancel them, provided that the date has not passed.

Check if your tickets can be cancelled in your account: https://www.clubtickets.com/en/login

If the cancellation option is not available and the event has not passed, contact us with the subject “URGENT” at help@clubtickets.com

If the event has already passed, unfortunately, your tickets cannot be cancelled. All the information about our cancellation policy here: Terms and conditions

I have not received my tickets

All tickets have the same name

All tickets purchased using the same email will always have the same name. It is correct and you will not have any problem at the door.

Other questions

If you have other non-urgent questions, you will find the answer in our Frequently Asked Questions section

Need more help?

Is your query urgent (related to an event from yesterday, today, or tomorrow)?

Please, note that non-urgent issues will be answered within a maximum of 24 hours.

To offer better service, we will only give priority to urgent queries.

IMPORTANT: If you click and your query is not urgent, we will move it to the end of the queue.